EVRaid is seeking an After-Sales Engineer Intern to join our team. This is a hands-on, customer-facing role focused on supporting our clients after the delivery of EVRaid lithium battery systems and making sure every customer gets the performance and reliability they expect.
You will be responsible for following up with customers, supporting installation and commissioning, troubleshooting technical issues, and feeding real field insights back to our engineering team. This is not an observational role; your work will directly shape customer satisfaction, retention, and the continuous
Responsibilities
- Follow up with customers after battery delivery to ensure smooth operation and satisfaction
- Support installation, commissioning, and integration of battery systems at customer sites
- Diagnose and troubleshoot battery and BMS issues, both remotely and on-site
- Monitor battery performance data and identify early signs of potential problems
- Handle warranty claims, service requests, and technical inquiries in a timely manner
- Document field issues, root causes, and solutions in an organized service log
- Coordinate with engineering, production, and sales teams to resolve customer issues quickly
- Communicate customer feedback and recurring issues to the engineering and product teams
- Provide basic technical guidance and training to customers on proper battery use and maintenance
- Build strong, trusted relationships with customers to support retention and repeat business
Requirements
- Fresh graduate in Engineering, preferably Electrical or Mechatronics Engineering
- Solid understanding of lithium-ion batteries and Battery Management Systems (BMS)
- Fast learner, comfortable picking up new tools and technologies, especially BMS software and diagnostics
- Ability to read datasheets, wiring diagrams, and technical documentation
- Hands-on experience with basic electrical measurement tools (multimeter, clamp meter)
- Awareness of safety practices when handling lithium battery systems
- Strong troubleshooting and problem-solving skills
- Good command of English, written and spoken
- Strong customer-handling skills, with the ability to stay calm and professional in challenging situations
- Consistent and organized in following up with customers until issues are fully resolved
- Able to coordinate effectively with multiple teams, including engineering, production, and sales
- Flexible and willing to travel across most governorates in Egypt for customer site visits
- Participation in EV-related competitions or student teams is a strong plus
Nice to have
- Battery diagnostics: BMS monitoring software, CAN bus analysis tools
- Customer support & tracking: CRM and ticketing systems
- Reporting & documentation: Microsoft Excel, Google Workspace